questions?

questions

billing/payment

I paid for, but am missing items or had an issue with my delivery- what can you do?

doggonit- we’re sorry about that! please contact our customer communications team at [email protected]. they’ll take care of you and your bezzie.

will I be charged for all upcoming orders visible in my account?

we schedule 5 future orders for you based on your current plan settings for each of your bezzie’s. future orders are billed 4-7 days in advance of delivery, depending on your shipping address. You can skip or edit upcoming deliveries in your account center.

do you offer any discounts?

any applicable discount(s) will be applied at checkout, and be sure to check out our referral program in your account center to earn rewards for future orders.

how much does this cost?

every bezzie is different, and no two plans are the same. pricing will depend on a variety of factors including age, weight, activity, and the bites and nosh ratio. bezzie plans start at $1.36 a day. visit our how it works page to learn more.

when will I be billed for my next order?

we bill ahead of each upcoming delivery- exact billing date varies by customer, but generally ranges between 4-7 day.

what payment types do you accept?

all major credit cards & apple pay!

my account

can I change my delivery or billing address at any time?

yes! you can change your address in your account center at anytime.

what if I have more than one bezzie?

we love a two or more bezzie household! our plans make it easy to add multiple bezzies to your subscription (even if they have completely different appetites and flavor preferences).

how can I manage my bezzie’s subscription or cancel?

visit your account center at anytime to easily edit or cancel your bezzie subscription.

my bezzie

can I mix or rotate my bezzie’s meals?

we encourage rotational and mixed feeding. it provides nutritional variety and may also help reduce the chance of developing a specific protein allergy. mixing our bites and nosh is a great way to add excitement to meal time, and to incorporate supplemental hydration. it is safe to rotate our foods and not experience any digestive upset. no boring bowls here! 

what if I have more than one bezzie?

we love a two or more bezzie household! our plans make it easy to add multiple bezzies to your subscription (even if they have completely different appetites and flavor preferences).

how should I store my bezzie’s food?

our bites and nosh recipes are individually packed and shelf-stable, which means your bezzie's food doesn't have to take up your entire fridge or freezer! once opened, our nosh tetra-packs are resealable and should be refrigerated and consumed within 5 days of opening.

what happens if my bezzie gets sick while starting the bezzie bites or nosh food?

our food is nutrient-dense which can take some bezzie's stomachs time to get used to. we recommend transitioning bezzies slowly over 7-10 days, mixing the original food with increasing proportions of bezzie food. whether you’re serving your bezzie nosh, bites, or a mix of both, start with a quarter amount of bezzie food for the first three days and increase in quarter increments every few days.

We pinky promise that the long term benefits of our nutrient-dense food will make the transition worth it! If you have any questions or concerns, shoot us a message

 

I want to subscribe to bezzie – should I consult my vet first?

while it isn't necessary, it's always a good idea to talk to your vet before switching your bezzie's diet. your vet will be thrilled with our fresh & purposeful ingredients and complete & balanced vet- approved meals. 

should I be feeding my bezzie nosh or bites?

we have formulated our bezzie meal plans so that you can easily combine our wet and dry options in each meal. we know some bezzies prefer only dry or only wet food. you can easily select one or the other as well.

how do you know how much food my bezzie needs?

with a little help from our veterinary friends, we tailor every bezzie menu to his or her caloric needs. daily requirements vary depending on your bezzie’s age, size and activity level. we recommend feeding your bezzie two meals a day, splitting the calorie recommendation into two separate meals. every bezzie is different, so keep an eye out for weight gain or loss, your bezzie's food can always be adjusted.

our food

why kibble? how are bezzie bites different than traditional kibble?

kibble is backed by years of scientific research and clinical trials and has proven to be the simplest and safest way to ensure your bezzie is getting a complete and balanced diet. it is easy on the budget and easy to store. however, not all kibble is created equal, many contain cheap fillers, and sketchy ingredients. our bezzie bites are made with purposeful and highly digestible ingredients to maximize energy absorption and contain industry leading levels of probiotics. probiotics offer benefits that are essential for a happy, healthy bezzie. probiotics help support digestion, and strengthens the immune system by strengthening the gut wall.

what is chicken meal? are all meals the same?

chicken meal and other protein meals get a bad reputation. chicken or other protein meals are composed of the clean, dried, ground meat and skin of the animal (excluding bone). as a result, the ‘as fed’ protein content is much higher because most of the water has been removed and it will therefore retain its weight through the cooking process. however, not all meals are the same. the meals you want to avoid are often referred to as ‘poultry’, ‘bone’, or ‘meat’ meals  because the protein source is not identified or traceable. you want it to be specific meals  like  ‘chicken’ , ‘salmon’ or ‘lamb’ meal.

do bezzie recipes contain fillers like corn, wheat, or soy?

we are free of fillers, and empty calories!. bezzie recipes are completely free of corn, wheat, and soy. our foods contain fresh lean proteins, gentle sources of dietary fiber, and functional superfoods to provide your bezzie with a complete and balanced diet sourced from premium ingredients.

do you offer cat food?

not yet. we know cats are bezzies too, so we're still purrfecting our recipes.

how should I store my bezzie’s food?

our bites and nosh recipes are individually packed and shelf-stable, which means your bezzie's food doesn't have to take up your entire fridge or freezer! once opened, our nosh tetra-packs are resealable and should be refrigerated and consumed within 5 days of opening.

do you offer nutritional information for your food?

yes, you can find the nutritional analysis for both our nosh and bites on both the packaging and on our recipe page! Can’t find what you are looking for? Shoot us a message, we are happy to help!

where and how are bezzie’s bites recipes made?

bezzie bites are made in North America with purposeful and sustainably raised & sourced ingredients and are cooked at a low temperature to help preserve vitamins and minerals and to ensure optimal nutrition for your bezzie.

 

where and how are bezzie’s nosh recipes made?

bezzie's human-grade, nosh recipes are cooked in USDA-approved kitchens right here in the USA with fresh whole food ingredients. we use BPA-free Tetra Pak cartons to help us reduce our carbon footprint.

how are your recipes formulated? do they meet AAFCO standards?

yes, all bezzie nosh + bite recipes meet or exceed AAFCO standards. whether mix + matched or stand-alone, each nosh and regular bites recipe are complete and balanced meals for all breeds and life stages according to the nutrient profiles established by AAFCO. Our li’l bites recipes are formulated to meet the nutritional levels established by the AAFCO nutrient profile for all life stages except for growth of large size dogs (70 lbs or more as an adult)

AAFCO = Association of American Feed Control Officials.

what ingredients do you use? what’s “nosh”? what do you mean by “human grade”?

all of our nosh recipes include sustainably sourced, fresh, human-grade ingredients that are fully traceable, made in the USA, and meet the USDA standards for human consumption. All of our bezzie bites recipes include the same foundational ingredients, which makes them easily interchanged in your bezzie's diet.

 

do you offer both grain-inclusive and grain-free options?

yes! we have both grain-inclusive, and grain-free options available. we know that some bezzies have sensitivity to grains. so whether your bezzie has a grain allergy or just a sensitive tummy, we offer several grain-free recipes that don’t contain traditional grains and contain easier to digest alternative carbohydrates, like lentils and peas that help maintain proper energy levels.

shipping

how much does shipping cost?

we charge a flat fee of $9.99 for each box we ship your bezzie.

who do you ship with?

currently we partner with Fedex to ship your bezzie their boxes. 

can I change my delivery or billing address at any time?

yes! you can change your address in your account center at anytime.

what days do you deliver?

shipping days will vary depending on your location and which of our major shipping partners handles your area. you will be able to select from your available delivery days before placing your first order.

can I track my shipments?

yes, once your bezzie's box leaves our shipping center, you will receive a tracking number.

where do you ship?

we ship to about 98% of the continental USA. if we cannot deliver to your zip code, we’ll be in touch as soon as we expand our service area

how do shipments work?

your bezzie's box will be packed in our USA-based warehouses and delivered to your door, full of the personalized meal plans you chose for your bezzie. all you have to do is fill your bezzie's bowl!

can’t find what you’re looking for?