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questions?

questions

billing/payment

i paid for, but am missing items or had an issue with my delivery- what can you do?

doggonit- we’re sorry about that! please contact our customer communications team.. they’ll take care of you and your bezzie.

will i be charged for all upcoming orders visible in my account?

no- we scheduled 5 future orders for your based off your current plan settings for each bezzie in your world.  future orders are billed 4-7 days in advance of delivery, depending on your shipping address.

do you offer any discounts?

any applicable discount(s) will be applied at checkout.

how much does this cost?

pricing varies based on your bezzie's size and appetite. visit our how it works page to learn more.

when will i be billed for my next order?

we bill ahead of each upcoming delivery- exact billing date varies by customer, but generally ranges between 4-7 day.

what payment types do you accept?

all major credit cards

coming soon: apple pay, google pay, paypal

my account

can I change my delivery or billing address at any time?

yes! you can change your address(es) to wherever is most convenient for you.

what if I have more than one bezzie?

we love a two or more bezzie household! our plans make it easy to add multiple bezzies to your subscription (even if they have completely different appetites and flavor preferences).

how can I manage my bezzie’s subscription or cancel?

the account section of website makes it easy to edit or cancel your bezzie subscription.

how should I store my bezzie’s food?

our dry and fresh recipes are individually packed and self-stable, which means your bezzie's food doesn't have to take up your entire fridge or freezer! once open, tetra-packs are resealable and should be refrigerated and consumed within 5 days of opening

what happens if my bezzie gets sick while starting the bezzie bites or fresh food?

we recommend transitioning bezzies slowly over the first week, mixing the original food with increasing proportions of bezzie food. whether you’re serving your bezzie nosh, bites, or a mix of both, start with a quarter amount of bezzie food for the first three days and increase in quarter increments every few days.

 

I want to subscribe to bezzie – should I consult my vet first?

while it isn't necessary, it's always a good idea to talk to your vet before switching your bezzie's diet. your vet will be thrilled with our fresh food, clean ingredients, and balanced meals.

should I be feeding my bezzie fresh or bites?

we have formulated our bezzie meal plans so that you can easily combine our fresh and dry options in each meal. but, we know some bezzies prefer only dry or only fresh food. you can easily select one or the other as well.

how do you know how much food my bezzie needs?

with a little help from our veterinary friends, we tailor every bezzie menu to his or her caloric needs based on age, weight, activity level, and breed. each individual package contains a balanced meal for your bezzie—so no need to worry about over or underfeeding. but all bezzie's are different, so keep an eye out for weight gain or loss, your bezzie's food can always be adjusted.

my bezzie

what if I have more than one bezzie?

we love a two or more bezzie household! our plans make it easy to add multiple bezzies to your subscription (even if they have completely different appetites and flavor preferences).

how should I store my bezzie’s food?

our dry and fresh recipes are individually packed and self-stable, which means your bezzie's food doesn't have to take up your entire fridge or freezer! once open, tetra-packs are resealable and should be refrigerated and consumed within 5 days of opening

what happens if my bezzie gets sick while starting the bezzie bites or fresh food?

we recommend transitioning bezzies slowly over the first week, mixing the original food with increasing proportions of bezzie food. whether you’re serving your bezzie nosh, bites, or a mix of both, start with a quarter amount of bezzie food for the first three days and increase in quarter increments every few days.

 

I want to subscribe to bezzie – should I consult my vet first?

while it isn't necessary, it's always a good idea to talk to your vet before switching your bezzie's diet. your vet will be thrilled with our fresh food, clean ingredients, and balanced meals.

should I be feeding my bezzie fresh or bites?

we have formulated our bezzie meal plans so that you can easily combine our fresh and dry options in each meal. but, we know some bezzies prefer only dry or only fresh food. you can easily select one or the other as well.

how do you know how much food my bezzie needs?

with a little help from our veterinary friends, we tailor every bezzie menu to his or her caloric needs based on age, weight, activity level, and breed. each individual package contains a balanced meal for your bezzie—so no need to worry about over or underfeeding. but all bezzie's are different, so keep an eye out for weight gain or loss, your bezzie's food can always be adjusted.

our food

do you offer cat food?

not yet. we know cats are bezzies too, so we're still purrfecting our recipes. sign up here for emails to stay up-to-date on our feline-friendly meal plan options.

how should I store my bezzie’s food?

our dry and fresh recipes are individually packed and self-stable, which means your bezzie's food doesn't have to take up your entire fridge or freezer! once open, tetra-packs are resealable and should be refrigerated and consumed within 5 days of opening

how do you know how much food my bezzie needs?

with a little help from our veterinary friends, we tailor every bezzie menu to his or her caloric needs based on age, weight, activity level, and breed. each individual package contains a balanced meal for your bezzie—so no need to worry about over or underfeeding. but all bezzie's are different, so keep an eye out for weight gain or loss, your bezzie's food can always be adjusted.

do you offer nutritional information for your food?

yes, you can find the nutritional analysis for both our human-quality fresh and dry bezzie bites on both the packaging and website, under the recipes tab. if you’re interested learning even more, we’ve put together a guide about how our dog food differs from other dog foods.

where and how are bezzie’s bites recipes made?

bezzie bites are made in North America and cooked at a low temperature to preserve vitamins and minerals and to ensure optimal nutrition for your bezzie.

 

where and how are bezzie’s fresh recipes made?

bezzie's human-quality, fresh recipes are cooked in USDA-approved kitchens right here in the USA.

how are your recipes formulated? do they meet AAFCO standards?

yes, all bezzie fresh + dry recipes meet AAFCO standards. whether mix + matched or stand-alone, each recipe is a complete and balanced meal for all breeds and life stages according to the nutrient profiles established by AAFCO. AAFCO = Association of American Feed Control Officials. 

what ingredients do you use? what’s “nosh”? what do you mean by “human grade”?

all of our fresh recipes, aka nosh, include sustainably sourced, human-grade, whole ingredients that are fully traceable, made in the USA, and meet the USDA standards for human consumption. All of our dry options, aka bezzie bites, include the same foundational ingredients, which makes them easily interchanged in your bezzie's diet.

 

do you offer both grain-inclusive and grain-free options?

yes! we know that different bezzies have different needs, so our bezzie bites recipes include grain-inclusive and grain-free options. chicken and pork bezzie bites are whole grain-inclusive. salmon and lamb bezzie bites are grain-free.

shipping

how much does shipping cost?

we charge a flat fee of $9.99 for each box we ship your bezzie.

who do you ship with?

currently we partner with Fedex to ship your bezzie their boxes. 

can I change my delivery or billing address at any time?

yes! you can change your address(es) to wherever is most convenient for you.

what days do you deliver?

shipping days will vary depending on your location and which of our major shipping partners handles your area. you will be able to select from your available delivery days before placing your first order.

can I track my shipments?

yes, once your bezzie's box leaves our shipping center, you will receive a tracking number.

where do you ship?

we ship to about 98% of the continental USA. if we cannot delivery to your zip code, we’ll be in touch as soon as we expand our service area

how do shipments work?

your bezzie's box will be packed in our USA-based warehouses and delivered to your door, full of the personalized meal plans you chose for your bezzie. all you have to do is fill your bezzie's bowl!

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